2023-05-01? unverified
I could easily see 30% of [~26,000 back-office roles] getting replaced by AI and automation over a five-year period.
A dated claim about IBM's own workforce, resolvable by 2028. As of this cycle IBM has not published an audited count of back-office roles left unbackfilled specifically because of AI, so it stays unverified. Tagged as a prediction.